55bm Casino Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") describes how 55bm Casino ("55bm," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "User," or "Player") who access or use the 55bm online gaming platform at https://55bm.one and all associated services (collectively, the "Platform").

55bm is committed to protecting the privacy and personal data of all its users in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations (IRR), and the National Privacy Commission (NPC) circulars and advisories applicable to online gaming operators. As a PAGCOR-licensed platform, 55bm is also subject to PAGCOR's data governance requirements, which are incorporated into this Policy.

By registering an account, making a deposit, or otherwise using the 55bm Platform, you consent to the collection and processing of your personal information as described in this Policy. If you do not agree to this Policy, please stop using the Platform and contact us to close your account.

Personal Data We Collect

55bm collects the minimum personal information necessary to operate a licensed, regulated online gaming platform. The categories of data we collect include:

How We Collect Your Data

55bm collects personal information through the following channels:

• Direct Registration: Information you provide when creating or updating your 55bm account, including during KYC document submission.
• Transactional Activity: Data generated when you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or card processors.
• Platform Usage: Data automatically collected as you use the 55bm Platform, including game interactions, navigation patterns, and session data via server logs and cookies.
• Support Interactions: Information you provide when contacting 55bm's customer support team via live chat or email.
• Third-Party Verification: Identity and fraud-check data received from KYC verification partners and PAGCOR's player registry in connection with our licensing obligations.
• Payment Processors: Transaction confirmation data from GCash, PayMaya, and banking partners when you make financial transactions on the Platform.

How We Use Your Personal Data

55bm processes your personal data for the following specific purposes:

1. Account Management: To create, maintain, verify, and secure your 55bm player account, including identity verification and age confirmation (21+ requirement).
2. Service Delivery: To provide access to 55bm's games, sportsbook, promotions, and all other Platform features you use.
3. Financial Transactions: To process your GCash and PayMaya deposits and withdrawals, maintain accurate transaction records, and resolve financial disputes.
4. Regulatory Compliance: To fulfill 55bm's obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
5. Fraud Prevention & Security: To detect, investigate, and prevent unauthorized account access, fraudulent activity, money laundering, and other prohibited conduct.
6. Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behavior, enforce self-exclusion requests, and comply with PAGCOR's responsible gaming requirements.
7. Customer Support: To respond to your inquiries, resolve complaints, and improve our support quality.
8. Marketing Communications: To send you relevant promotional offers, bonuses, and platform updates — but only where you have provided explicit consent. You may opt out at any time via your 55bm account settings or by emailing [email protected].
9. Platform Improvement: To analyze usage data and improve the 55bm user experience, game offerings, and technical performance.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 55bm processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the 55bm Terms and Conditions you have agreed to, including account management, game provision, and financial transactions.
• Legal Obligation: Processing required by PAGCOR, AMLA, the DPA, and other mandatory Philippine regulatory frameworks.
• Legitimate Interest: Processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential data uses where your explicit opt-in consent has been obtained. Consent may be withdrawn at any time without affecting prior processing.

Data Sharing & Disclosure

55bm does not sell your personal information to any third party. We share data only in the following circumstances and with the following categories of recipients:

• PAGCOR: 55bm is required to share player registration data, transaction records, and responsible gaming reports with PAGCOR as a condition of our gaming license.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard receive only the minimum data necessary to process your specific transactions.
• KYC Verification Partners: Identity verification service providers process your submitted government ID documents solely for the purpose of age and identity verification. These partners operate under strict data processing agreements with 55bm.
• IT Service Providers: Hosting, cloud infrastructure, and platform security vendors access data only to the extent necessary to provide their contracted services and are bound by confidentiality obligations.
• Law Enforcement & Regulatory Authorities: 55bm will disclose personal data to Philippine law enforcement agencies, the Anti-Money Laundering Council (AMLC), or courts when required by a valid legal order, warrant, or regulatory directive.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 55bm's business assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

International Data Transfers

Some of 55bm's technology service providers, game content providers, and KYC partners may be located outside the Philippines. When personal data is transferred internationally, 55bm ensures that appropriate safeguards are in place, including contractual clauses that require recipient organizations to protect your data to standards equivalent to the Philippine Data Privacy Act. 55bm will not transfer your data to any jurisdiction that does not provide an adequate level of data protection without your explicit consent or a valid legal basis.

Data Retention

55bm retains your personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active 55bm account relationship.
• Transaction Records: Retained for a minimum of five (5) years following the last transaction, in compliance with AMLA record-keeping requirements.
• KYC Documents: Retained for five (5) years following account closure or as required by PAGCOR regulations.
• Support Communications: Retained for two (2) years following resolution of the relevant inquiry or dispute.
• Marketing Consent Records: Retained for three (3) years from the date of consent or withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

Cookies & Tracking Technologies

The 55bm Platform uses cookies and similar tracking technologies to ensure proper functionality, improve performance, and enhance your experience. Categories of cookies used include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and securing your account. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use the Platform (pages visited, errors encountered) to help us improve functionality. These do not identify you personally.
• Preference Cookies: Store your Platform preferences, such as language and display settings, so you don't need to reset them each visit.
• Analytics Cookies: Used to understand aggregate usage patterns across the 55bm Platform. Data collected is anonymized and does not allow individual player identification.

You can manage non-essential cookies through your browser settings. Disabling essential cookies will impair your ability to use the 55bm Platform and may prevent login.

Security Measures

55bm implements technical and organizational security measures appropriate to the sensitivity of the personal data we process. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 55bm's servers.
• Encrypted storage of all personal data and financial records at rest.
• Two-factor authentication (2FA) available for all player accounts.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the 55bm Platform.
• Incident response procedures in compliance with NPC breach notification requirements under the Data Privacy Act.

In the event of a data breach that is likely to harm your rights and freedoms, 55bm will notify the National Privacy Commission within seventy-two (72) hours and will notify affected players without undue delay, as required by the Data Privacy Act.

Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55bm:

• Right to Be Informed: The right to know what personal data 55bm collects, how it is used, and with whom it is shared — as described in this Policy.
• Right of Access: The right to request a copy of the personal data 55bm holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete personal data in your 55bm account.
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 55bm's legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to Object: The right to object to processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 55bm has violated your data privacy rights.

To exercise any of the above rights, contact our Data Protection Officer at [email protected]. We will respond to verified requests within fifteen (15) business days in accordance with NPC guidelines.

Children's Privacy & Age Restriction

The 55bm Platform is strictly prohibited for persons under the age of 21 years under PAGCOR regulations. 55bm does not knowingly collect personal data from individuals under this age. If we discover that a user under 21 years of age has registered an account, we will immediately close the account, delete the associated personal data (except where retention is required by law), and retain no record of the minor's gambling activity.

If you are a parent or guardian and believe that a minor has created a 55bm account, please contact us immediately at [email protected] so we can take corrective action without delay.

Third-Party Links

The 55bm Platform may contain links to third-party websites or services (for example, PAGCOR's official regulatory pages). This Privacy Policy applies solely to the 55bm Platform. 55bm is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit independently of 55bm.

Changes to This Privacy Policy

55bm reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or PAGCOR regulatory guidance. Material changes will be communicated to registered players via email to the address on file or via a notice displayed prominently on the 55bm Platform, at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Policy.

Contact & Data Protection Officer

For all privacy-related inquiries, requests to exercise your data rights, or concerns about how 55bm handles your personal information, please contact:

• Data Protection Officer, 55bm Casino
• Email: [email protected]
• Response Time: Within 15 business days (Philippine time)

For complaints not resolved by 55bm's internal process, you may file a complaint with the National Privacy Commission of the Philippines or raise the matter with PAGCOR's regulatory division. Contact details for both agencies are available on their official government websites.